Refund policy

 

Returns & Refunds

If your order arrives damaged, please email us at shopcandleloft@gmail.com within seven (7) days from the date of delivery. Include your order number, details of the issue, and clear photos of the damage.

Refund Conditions

• Items used or damaged by the customer are not eligible for a refund.
• Refunds will be processed within 7–14 days after we receive and confirm the returned item.
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable.

Return Address
Candle Loft
10 Jalan Kenyalang 11/6B
Kota Damansara
47810 Petaling Jaya
Selangor, Malaysia

For any questions, please contact us at shopcandleloft@gmail.com.